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Deposit, cancellation and non arrival policy

We do not pay third parties for any other services on your behalf. If monies are deposited into our account incorrectly we do not refund until cleared with our bank and will only refund directly into the original payer’ account less any banking and transaction fees.

Rates are quoted in South African Rand and are inclusive of VAT, if applicable, and Breakfast. Rates are subject to confirmation and availability and may change without prior notice. Reservations are subject to terms and conditions on check-in, right of admission reserved.

 

CHILD POLICY

We will only allow accompanying children by prior written arrangement with management.

 

CHECK-IN/OUT TIMES

Check-in: from 14h00 - 18 h00

Check-out: before 11h00 - late check-outs are only possible if rooms are empty the following day. You are welcome to have a cup of tea and relax in our lounge or we can hold your luggage until you are ready to depart.

Late arrivals:  To be arranged with management.

Early arrivals:  Early check-in is only possible if the room is ready for occupation.  If not, you are welcome to leave your luggage at the guest house while you go out and explore or you are welcome to have a cup of tea and relax in our lounge or garden until your room is ready.

 

ACCEPTED MEANS OF PAYMENT

We accept MasterCard and Visa credit/debit cards and cash.  We may not accept any foreign currency.

 

WE HAVE A STRICT CANCELLATION AND NON ARRIVAL POLICY - PLEASE READ IT BEFORE CONFIRMING THE BOOKING.

 

DEPOSIT TO CONFIRM BOOKING & BALANCE OF BOOKING FEE

Deposit = 100% of the entire booking fee for bookings made within 30 days of arrival or if a booking is during the period 15 December to 31 January; for any other booking a 50% deposit of the entire booking fee is required to secure your reservation.  The deposit is to be paid via electronic payment transfer (EFT) or by furnishing us with your full credit card details – credit card number, expiry date and CCV number. The balance of the booking fee, if any, is payable 30 days before arrival.

Like all Hotels and Guest Houses we have a strict Cancellation policy to protect us against cancellations. We only have a few rooms available and cannot make up for lost business.  We have a live calendar with Nightsbridge which connects to many websites around the world giving instant online availability. Once a room is booked, it is no longer available to sell on these websites. Verbal and email bookings are binding as a confirmation of the booking.

Companies/Travel agencies operating on a Bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not.

Please make sure you or your clients are aware of our policy before making a booking at our establishment.

For cancellations more than 80 days prior to the arrival date you will be liable for 25% of the total booking fee.

For cancellations more than 30 days but less than 80 days prior to the arrival date you will be liable for 50% of the total booking fee.

For cancellations between 30 and 15 days prior to the arrival date you will be liable for 75% of the total booking fee.

For cancellations between 15 days prior arrival and arrival date as well as any cancellation of a booking during the period 15 December to 31 January or part thereof, the Two Ocean Marathon, irrespective of the date of cancellation, you will be liable for 100% of the total booking fee.

For non-arrival/no show or premature departure you will be liable for 100% of the total booking fee.

The liability arises irrespective of whether or not we are holding a deposit from you.

 

LIMITATION OF LIABILITY

Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.

Any damage caused by guests to property and premises due to bad behavior or carelessness, or keys lost and replaced for security reasons will be for the guests account.

 


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